TERMS + CONDITIONS
REFUND + RETURN POLICY
FIKSATE wants you to love what you have bought. If, for any reason, you are not satisfied with your purchase, please return it to us within 14 days of receipt of the products, provided that the products are in original condition, and are accompanied with their original packaging as it was. For full price items, we will either exchange it, replace it, provide a store credit or refund the purchase price. For sale or discount promotion purchases an exchange, replacement or a store credit will be issued.
Please email [email protected] notifying us that you wish to return an item including the invoice number on the email, and the reason for returning it.
We cannot accept unused goods in damaged packaging unless they are faulty. Freight charges are not refundable unless the goods are faulty, in which case we will also refund the cost of returning the goods to us. We recommend using a tracked service for any return as until the goods reach us, they are still your responsibility so please consider this for your peace of mind. Products must be returned to the following address, at your own cost, unless the goods are faulty, then we will credit this cost back to you.
FIKSATE
Attn: Return
54 Hawdon Street.
Christchurch 8011
Once we have received the returned products we will notify you by email of your exchange or refund entitlement. All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
PRIVACY POLICY
FIKSATE values our customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We want to make your shopping experience as safe and satisfying as possible. While we may securely store your customer details, we do not sell, trade or share this information with anyone. When you place an order we use secure payment facilities to process all online credit card transactions. No credit card details are kept by FIKSATE.
TERMS OF SERVICE
FIKSATE is a trading name of Fixate Limited and herein may be referred to as "FIKSATE", "We" or "Us". As used herein, "Customer" and "You" shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.
1. ACCEPTANCE OF TERMS
The placement of an order implies full acceptance of the Terms & Conditions as stated hereon and implied.
2. PRICE, CURRENCY + GST
All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in other currencies. FIKSATE reserves the right to change prices of goods advertised on this website, without notice. Orders will not be despatched until payment is received in full.
3. PAYMENT + SECURITY
FIKSATE credit card information security policy: FIKSATE uses the Paypal Payment Gateway for its online credit card transactions. Paypal processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
+ Payments are processed in real-time
+ FIKSATE does not have access to your credit card number, this credit card payment is secured by Paypal
+ Paypal have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
Bank Deposit / Direct Debit Payments may also be made by bank deposit for New Zealand orders. Goods will be held for 3 working days from date of order for payment to appear, if it does not then the order will be cancelled & goods placed back into stock. Cancelled unshipped orders which require a refund will incur a 5% transaction fee.
Payment by an authorised FIKSATE gift voucher is also accepted. Only one voucher can be redeemed per order.
4. DOMESTIC SHIPPING
Our products are sent directly to you from our FIKSATE studio & gallery in Christchurch. We use a range of trusted couriers for all orders throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind of both ourselves and the customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the nearest courier office. Your shipping cost will be calculated at the checkout. We aim to dispatch all orders (with the exception of custom orders) within 1-2 business days.
5. INTERNATIONAL SHIPPING
If you live outside of the list of countries we ship to and wish to have a product shipped to you, please email us with your destination and we will provide you with a shipping cost, if possible. Any taxes, duty or other fees incurred on arrival of an international order will be the responsibility of the customer.
6. CUSTOM ORDERS
We do offer custom orders of some of the items and brands we stock by arrangement. All custom orders are final sales.
7. PRE-ORDERS
We offer pre-orders on selected items which are in significant demand or limited release, a pre-ordered item will be described as such at the top of the product description along with an expected date. Please note these dates can change. Pre-orders can be paid for in full using our credit / debit card payment system or a minimum 50% deposit be made via internet banking direct to our account. Payment needs to be received within 3 working days of when the order was placed to confirm the pre-order. When ordering additional items with a pre-ordered item, your order will be sent once all items are in stock. We charge a flat fee of $5 for an additional non pre-order item to be sent ahead of the full order. Cancellation admin fee of $20 applies to all cancelled or returned lay-bys or pre-orders.
8. SECOND ITEMS
Second items are sold as is and are final sales.
PROMOTIONS + DISCOUNTS
All promotions + discount codes are issued at the discretion of FIKSATE. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offer + discount codes can only be used once per customer per promotion, unless specified. Promotional offer + discount codes will not be extended beyond the specified end date. Promotional discounts and offers may not be used in conjunction with each other, this includes discounts given on purchase receipts, 'You left something behind' emails and loyalty vouchers. No holds or returns. Gift cards are never included in discounted promotions.